Jason Pagliaro

Senior Healthcare Interoperability Product Leader

Senior healthcare interoperability product leader shaping EHR integration strategy and platform delivery across hundreds of ambulatory and acute care systems.

Product leader with implementation-grounded judgment across EHR integration strategy, roadmap prioritization, platform standards, launch governance, and cross-functional execution for healthcare SaaS.

Open to remote Senior or Principal Product Manager opportunities focused on healthcare interoperability, EHR integration, and connectivity platforms.

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Credibility Highlights

EMR Connectivity Leadership With Delivery Depth

  • 18+ years progressing from hands-on implementation and support to enterprise delivery and product ownership.
  • Career centered on EHR interoperability and EMR connectivity across hundreds of ambulatory and acute care systems.
  • Working depth across HL7 v2, FHIR DSTU2, R4, and R5, SMART on FHIR, CDS Hooks, interface engines, APIs, databases, ODBC, and operational launch control.
  • Product judgment grounded in a 22-person support organization, CTO-partnered operations work, post-acquisition integration, and high-pressure national onboarding programs.

Proof points

Healthcare interoperability, EMR connectivity, and enterprise delivery scope

18+ Years

Healthcare interoperability delivery

Hundreds

Ambulatory + acute care EHR/EMR systems

22-Person Team

Built and led a standalone support org

8-Month Integration

Post-acquisition workflow and roadmap alignment

Selected Outcomes

Impact Snapshot

Evidence of the product context, operating scope, and interoperability decisions behind 18+ years in healthcare SaaS.

18+ years across hundreds of ambulatory and acute care EHR/EMR systems

Built the technical and customer context to make platform decisions across database connectivity, interface engines, APIs, FHIR, SMART on FHIR, webhooks, CDS Hooks, and automation workflows.

Built and led a 22-person support organization

Created the first standalone support function and turned recurring integration issues into clearer product, implementation, and engineering priorities.

Aligned a post-acquisition integration in 8 months

Unified teams, operating workflows, and roadmap priorities while moving from a third-party interface engine toward an internal platform.

Led national lab onboarding and HL7 coordination under compressed delivery windows

Balanced launch urgency, message integrity, support readiness, and cross-functional dependencies for high-visibility HL7 orders and results programs.

Product Strategy

How I Lead Interoperability Products

I connect customer and operational evidence to platform choices: what to standardize, which problems to prioritize, and what proof is required before an integration reaches production.

Prioritization Grounded in Delivery Reality

  • Use discovery evidence, onboarding friction, recurring support issues, and interface reliability trends to shape roadmap priority.
  • Balance customer urgency against reusable platform value across hundreds of partner-system variations.

Standardization vs. Exception Handling

  • Turn repeatable requirements into platform rules, acceptance criteria, and launch gates instead of continuing one-off implementation work.
  • Make exceptions explicit when clinical workflow or partner constraints justify the added engineering and support cost.

Evidence-Based Launch Decisions

  • Translate strategy into clear problems, success criteria, dependency decisions, and launch evidence that delivery teams can execute.
  • Use post-live outcomes to refine onboarding models, platform remediation, and future roadmap choices.
Leadership Evidence

Selected Case Studies

Two quick previews here. The Case Studies page expands each example into a full context, constraint, decision, execution, and outcome narrative.

Case Study

Health system with inpatient and ambulatory workflows, multiple technical owners, and mixed legacy-to-modern interoperability priorities.

Health System Interface Modernization

A large health system needed product, clinical, implementation, and support teams to align legacy lab and order interfaces with a more modern interoperability roadmap across inpatient and ambulatory workflows.

Decision: Standardized mapping expectations, readiness checkpoints, and launch evidence across workstreams. The rejected alternative was to preserve site-by-site criteria for maximum local flexibility; that would have continued inconsistent decisions and shifted avoidable complexity into QA and support.

Why it matters: Shows product leadership that converts recurring implementation variation into a reusable platform operating model without ignoring clinical workflow constraints.

Case Study

National program with compressed rollout windows, HL7 orders/results coordination, and high operational visibility.

National Lab Program Onboarding

A national lab program needed institution users, implementation teams, operations, and support to onboard remote testing workflows under compressed timelines and strict data-integrity expectations.

Decision: Introduced phased onboarding governance with explicit dependency owners, test gates, and hypercare expectations before production promotion. The rejected alternative was to accelerate every institution through a lighter common checklist; that would have hidden integration-specific risk and made launch volume the primary success measure.

Why it matters: Demonstrates product leadership that protects user trust and data integrity when commercial urgency, launch volume, and operational readiness compete.

Open Full Case Studies
Career Progression

Experience Snapshot

A short preview of the role progression. The Experience page has the full timeline, scale signals, and role-by-role detail.

Product Owner — Interoperability & Enterprise Delivery

ELLKAY, LLC

January 2024 - Present

  • Hundreds of partner-system variations
  • HL7 v2, FHIR, SMART on FHIR, CDS Hooks

Owns product definition and execution for EHR interoperability work spanning installed-base integration patterns and modern APIs, using implementation evidence to shape priorities, requirements, and launch decisions.

  • Frame customer, clinical, and operational needs as product problems, then define stories, acceptance criteria, success signals, and launch gates for ambulatory and acute care integrations.

Enterprise Project Manager

ELLKAY, LLC

January 2020 - December 2023

  • National onboarding programs
  • Compressed rollout timelines

Led enterprise interoperability programs where customer urgency, repeatability, data integrity, and support readiness competed for attention across hundreds of partner-system variations.

  • Translated recurring variation across hundreds of ambulatory and acute care EHR/EMR systems into clearer onboarding requirements, decision points, and reusable delivery patterns.
View Full Experience

Skills Snapshot

Selected Areas

Product Strategy & Portfolio Direction

Product judgment for deciding which interoperability problems deserve platform investment and how to sequence them.

  • Product problem framing across customer, clinical, technical, and operational needs
  • Roadmap prioritization using onboarding friction, support trends, launch risk, customer urgency, and reusable platform value
  • Standardization decisions versus explicit partner-specific exception handling

Discovery, Roadmaps & Prioritization

Evidence-driven practices that turn ambiguous integration requests into executable product decisions.

  • Discovery facilitation, user and workflow context, scope boundaries, and requirement traceability
  • Story writing, acceptance criteria, success signals, and dependency decisions
  • Customer-specific urgency balanced against repeatable platform capability
Open Skills + Artifacts
Role Alignment

Senior and Principal Interoperability Product Roles

Aligned to healthcare SaaS product opportunities where EHR integration strategy, platform judgment, and implementation-grounded leadership matter.