Jason Pagliaro

Owns product definition and execution for EHR interoperability work spanning installed-base integration patterns and modern APIs, using implementation evidence to shape priorities, requirements, and launch decisions.

• Frame customer, clinical, and operational needs as product problems, then define stories, acceptance criteria, success signals, and launch gates for ambulatory and acute care integrations.
• Prioritize work using onboarding friction, recurring support evidence, interface reliability, customer urgency, and the opportunity to create reusable platform capabilities.
• Guide tradeoffs across HL7 v2, FHIR, SMART on FHIR, CDS Hooks, REST APIs, webhooks, and interface-engine workflows while keeping installed-base support costs visible.

Led enterprise interoperability programs where customer urgency, repeatability, data integrity, and support readiness competed for attention across hundreds of partner-system variations.

• Translated recurring variation across hundreds of ambulatory and acute care EHR/EMR systems into clearer onboarding requirements, decision points, and reusable delivery patterns.
• Led remote testing workflow rollouts for colleges and universities, balancing compressed demand with data integrity, operational readiness, and transparent risk decisions.
• Defined shared success criteria for HL7 v2 orders/results processing across event-driven workflows, queue-based systems, release checkpoints, and early-life support.

Partnered with executive leadership to identify platform and operating-model problems, evaluate alternatives, and turn recurring delivery friction into prioritized product and process improvements.

• Partnered directly with the CTO to frame high-priority operational and product issues, expose customer and platform risk, and clarify decision options.
• Prioritized automation, RPA-style internal tooling, and reporting workflows where manual handoffs were creating repeatable onboarding and support problems.
• Led technical audits and vendor evaluations by comparing reliability, compliance readiness, operating fit, and long-term ownership tradeoffs.

Integrated newly acquired teams and platforms within an 8-month transition window while preserving delivery continuity, launch quality, and roadmap alignment.

• Aligned CareEvolve teams, workflows, and roadmap priorities within an 8-month post-acquisition transition window.
• Transitioned a third-party interface engine to an internal integration platform to improve delivery control and onboarding consistency.
• Standardized interface build, testing, and support workflows to strengthen SLA adherence and reduce operational friction.

Built the support organization and service model that gave implementation and engineering teams clearer operational signal, eventually scaling the function to 22 team members.

• Founded and scaled the first standalone Support department to 22 team members.
• Defined escalation flows, severity standards, and SLAs that improved resolution consistency and service governance.

Built early-career depth in software implementation, data mapping, database connectivity, and production support that later scaled across hundreds of healthcare clients and partner systems.

• Installed software and configured database connectivity, ODBC connections, and data mappings for laboratory and EHR-connected healthcare clients.
• Integrated patient management and EHR systems via SQL and ODBC workflows, APIs, interface logic, and automation-assisted handoffs.