Experience

Healthcare Interoperability Product Experience

I have spent 18+ years building the customer, technical, and operational context to lead healthcare interoperability products—from frontline implementation through support and enterprise programs to product ownership.

Progression

Progression at a Glance

The value of this track record is not tenure alone. It is the breadth of context built across 18+ years of onboarding, support, operations, enterprise delivery, and product work.

2007 - 2009

Implementation Foundation

Started in implementation and support, building firsthand knowledge of data mapping, database connectivity, onboarding workflows, and go-live realities.

2009 - 2015

Support Leadership

Built support operations into a 22-person organization, then led post-acquisition integration work that tied service quality to platform and roadmap decisions.

2016 - 2023

Operations & Delivery Leadership

Expanded into technical operations, enterprise delivery, and national program coordination with broader cross-functional accountability across hundreds of partner-system scenarios.

2024 - Present

Product Ownership

Now owns interoperability scope, execution discipline, and post-live priorities inside product-led delivery work across mixed legacy and modern healthcare connectivity models.

What Scales Across the Roles

  • 18+ years in healthcare interoperability delivery across implementation, support, operations, enterprise delivery, and product ownership.
  • EHR interoperability experience across hundreds of ambulatory and acute care EHR/EMR systems.
  • Connectivity planning across databases, ODBC and SQL workflows, interface engines, REST APIs, webhooks, and event-driven delivery patterns.
  • Standards and auth depth across HL7 v2, FHIR DSTU2, R4, and R5, SMART on FHIR, CDS Hooks, and OAuth2 collaboration.
  • Delivery governance covering discovery, scope, testing readiness, release sequencing, cutover, and hypercare.
  • People leadership that includes building and leading a 22-person support organization.
  • Cross-functional leadership across engineering, QA, operations, customer teams, vendors, and executive stakeholders.
  • Operational accountability for interface reliability, SLA adherence, support stability, and remediation priorities.

Operational Signals I Watch

  • Interface success rate
  • SLA compliance
  • Onboarding cycle time
  • Support ticket volume
  • Data quality exceptions
  • Incident time-to-resolution

Current Role

Senior product ownership and delivery control for interoperability workstreams.

Product Owner — Interoperability & Enterprise Delivery

Current role

ELLKAY, LLC

January 2024 - Present

Owns product definition and execution for EHR interoperability work spanning installed-base integration patterns and modern APIs, using implementation evidence to shape priorities, requirements, and launch decisions.

Remote

  • Hundreds of partner-system variations
  • HL7 v2, FHIR, SMART on FHIR, CDS Hooks
  • Legacy databases through modern APIs
  • Frame customer, clinical, and operational needs as product problems, then define stories, acceptance criteria, success signals, and launch gates for ambulatory and acute care integrations.
  • Prioritize work using onboarding friction, recurring support evidence, interface reliability, customer urgency, and the opportunity to create reusable platform capabilities.
  • Guide tradeoffs across HL7 v2, FHIR, SMART on FHIR, CDS Hooks, REST APIs, webhooks, and interface-engine workflows while keeping installed-base support costs visible.
  • Align engineering, QA, security, operations, implementation, and customer stakeholders on scope boundaries, dependency owners, readiness evidence, and go or no-go decisions.
  • Use post-live behavior and support patterns to assess whether the product change solved the intended problem and to prioritize remediation or future roadmap work.

Leadership Growth Roles

Broader operational, delivery, and platform leadership that built senior interoperability judgment before the current role.

Enterprise Project Manager

ELLKAY, LLC

January 2020 - December 2023

Led enterprise interoperability programs where customer urgency, repeatability, data integrity, and support readiness competed for attention across hundreds of partner-system variations.

Remote

  • National onboarding programs
  • Compressed rollout timelines
  • HL7 orders/results across queue-based workflows
  • Translated recurring variation across hundreds of ambulatory and acute care EHR/EMR systems into clearer onboarding requirements, decision points, and reusable delivery patterns.
  • Led remote testing workflow rollouts for colleges and universities, balancing compressed demand with data integrity, operational readiness, and transparent risk decisions.
  • Defined shared success criteria for HL7 v2 orders/results processing across event-driven workflows, queue-based systems, release checkpoints, and early-life support.
  • Aligned engineering, QA, operations, implementation, and customer stakeholders on mapping decisions, test evidence, launch dependencies, and escalation ownership.
  • Standardized readiness and issue reporting so teams could prioritize from a common view instead of competing status narratives.

Technical Operations & Special Projects Lead

ELLKAY, LLC

January 2016 - December 2019

Partnered with executive leadership to identify platform and operating-model problems, evaluate alternatives, and turn recurring delivery friction into prioritized product and process improvements.

Remote

  • CTO-partnered operational risk work
  • Automation across onboarding and support
  • Reliability and compliance readiness
  • Partnered directly with the CTO to frame high-priority operational and product issues, expose customer and platform risk, and clarify decision options.
  • Prioritized automation, RPA-style internal tooling, and reporting workflows where manual handoffs were creating repeatable onboarding and support problems.
  • Led technical audits and vendor evaluations by comparing reliability, compliance readiness, operating fit, and long-term ownership tradeoffs.
  • Converted incident and support evidence into clearer handoffs, remediation priorities, and playbooks shared by operations and engineering.

Post-Acquisition Integration Manager

ELLKAY, LLC

2012 - 2015

Integrated newly acquired teams and platforms within an 8-month transition window while preserving delivery continuity, launch quality, and roadmap alignment.

Remote

  • 8-month integration window
  • Interface engine platform transition
  • Cross-team workflow consolidation
  • Aligned CareEvolve teams, workflows, and roadmap priorities within an 8-month post-acquisition transition window.
  • Transitioned a third-party interface engine to an internal integration platform to improve delivery control and onboarding consistency.
  • Standardized interface build, testing, and support workflows to strengthen SLA adherence and reduce operational friction.
  • Coordinated release planning across teams during organizational and platform change.

Foundational Roles

Hands-on implementation and support work that built deep operational context.

Support Manager

ELLKAY, LLC

2009 - 2012

Built the support organization and service model that gave implementation and engineering teams clearer operational signal, eventually scaling the function to 22 team members.

Remote

  • 22-person support organization
  • SLA and escalation governance
  • Critical incident ownership
  • Founded and scaled the first standalone Support department to 22 team members.
  • Defined escalation flows, severity standards, and SLAs that improved resolution consistency and service governance.
  • Created feedback loops between support, implementation, and engineering teams to prioritize recurring interface issues.
  • Served as senior escalation lead for critical incidents and post-go-live stabilization needs.

Implementation & Support Analyst

ELLKAY, LLC

2007 - 2009

Built early-career depth in software implementation, data mapping, database connectivity, and production support that later scaled across hundreds of healthcare clients and partner systems.

Remote

  • Database, SQL, and ODBC connectivity
  • Lab and EHR-connected client installs
  • Validation and go-live readiness
  • Installed software and configured database connectivity, ODBC connections, and data mappings for laboratory and EHR-connected healthcare clients.
  • Integrated patient management and EHR systems via SQL and ODBC workflows, APIs, interface logic, and automation-assisted handoffs.
  • Executed validation and go-live readiness checklists with client teams to support safe production launches.
  • Documented mapping specifications, requirements, and handoff materials for more predictable implementations.

Certifications & Training

Certified Scrum Master (CSM)

August 2022