Experience

Product Owner — Interoperability & Enterprise Delivery Experience

Delivery record as a Product Owner — Interoperability & Enterprise Delivery spanning interoperability implementations, interface operations, and cross-functional execution leadership.

EMR Connectivity Outcomes

  • Lead discovery and scope alignment for healthcare interoperability implementations, translating client and clinical requirements into executable delivery plans.
  • Manage EMR connectivity programs across HL7 v2 orders/results, FHIR R4, and API integrations using interface engines and integration workflows.
  • Coordinate interface mapping, integration testing, and defect triage with engineering, QA, and client teams before production release.
  • Drive go-live readiness, hypercare coordination, and post-live KPI reviews focused on interface reliability, SLA adherence, and support stability.

Operational KPI Focus

  • Interface success rate
  • Error rate and retry volume
  • SLA compliance
  • Onboarding cycle time
  • Support ticket volume
  • Latency and throughput
  • Data quality exceptions
  • Incident time-to-resolution

  1. Product Owner — Interoperability & Enterprise Delivery

    ELLKAY, LLC

    January 2024 - Present

    Remote

    • Lead discovery and implementation scoping for interoperability workstreams, translating customer and clinical requirements into delivery-ready stories and acceptance criteria.
    • Coordinate EMR connectivity integrations (HL7 v2 orders/results, FHIR R4, SMART on FHIR/OAuth2) across interface engines, integration workflows, and API endpoints.
    • Run cross-functional execution ceremonies with engineering, QA, clinical SMEs, and customer teams to align dependencies, release sequencing, and risk mitigation.
    • Oversee integration testing and UAT readiness, including defect triage and cutover checklists for HIPAA-compliant production releases.
    • Track post-live KPIs such as interface success rate, SLA performance, support ticket trends, and data quality issues to guide remediation priorities.

  2. Enterprise Project Manager

    ELLKAY, LLC

    January 2020 - December 2023

    Remote

    • Led a COVID-19 response application for a national laboratory program, onboarding colleges and universities into remote testing workflows.
    • Directed high-volume HL7 v2 orders/results processing with event-driven architecture, RabbitMQ queues, and pub/sub patterns.
    • Managed interface mapping, integration testing checkpoints, and release coordination with engineering and QA for barcode-based tracking and workflow automation.
    • Standardized interface operations and reporting workflows to reduce manual rework and improve operational visibility.
    • Owned stakeholder communication, risk tracking, and go-live plus hypercare governance for enterprise interoperability implementations.

  3. Technical Operations & Special Projects Lead

    ELLKAY, LLC

    January 2016 - December 2019

    Remote

    • Partnered with the CTO to resolve high-priority product and operations gaps affecting implementation timelines and escalation risk.
    • Built automation scripts and internal tooling to improve repeatability across onboarding, support, and reporting workflows.
    • Led technical audits and vendor evaluations that strengthened integration reliability and compliance readiness in regulated environments.
    • Improved incident response, support handoff, and remediation playbooks across operations and engineering teams.
    • Maintained PHI/PII-safe workflows with audit traceability controls for healthcare platform operations.

  4. Post-Acquisition Integration Manager

    ELLKAY, LLC

    2012 - 2015

    Remote

    • Integrated CareEvolve (BioReference Labs) teams post-acquisition, aligning workflows and roadmaps in 8 months.
    • Transitioned a third-party interface engine to an internal integration platform to standardize delivery control and onboarding quality.
    • Standardized interface build, integration testing, and support workflows to improve SLA adherence and platform reliability.
    • Unified overlapping product functionality into modular, reusable components that reduced duplicate features and support burden.
    • Coordinated cross-team release planning to maintain delivery continuity during organizational and platform transition.

  5. Support Manager

    ELLKAY, LLC

    2009 - 2012

    Remote

    • Founded and scaled the first standalone Support department to 22 team members.
    • Designed escalation flows, incident severity standards, and SLAs to improve resolution consistency and service governance.
    • Built feedback loops between support, implementation, and engineering teams to prioritize recurring interface defects.
    • Served as senior escalation lead, resolving critical incidents while minimizing client disruption.
    • Partnered with implementation teams on post-go-live stabilization for high-priority interoperability clients.

  6. Implementation & Support Analyst

    ELLKAY, LLC

    2007 - 2009

    Remote

    • Installed software and configured data mappings for laboratory clients.
    • Integrated patient management and EMR systems via ODBC, APIs, and interface workflows.
    • Executed interface validation and go-live readiness checklists with client teams to support deployment quality.
    • Documented requirements, mapping specifications, and acceptance criteria for predictable implementation handoffs.
    • Provided early-life support during hypercare to stabilize production interfaces and client operations.

Certifications & Training

Certified Scrum Master (CSM)

August 2022